Interim Change Manager

The Strategic Transformation Project Manager will play a pivotal role in leading and executing group-led strategic change projects within our Client’s organization. This position requires a dynamic individual who can manage complex transformation initiatives, align them with the company’s strategic goals, and ensure successful execution within set timelines and budgets. The ideal candidate will be adept at project management, change management, and stakeholder collaboration, with a strong ability to drive innovation and foster a culture of continuous improvement.

Primary Responsibilities:

Project Planning and Execution:

• Develop and implement comprehensive change plans, ensuring all workstreams are well-planned with clear consideration of dependencies, critical milestones, risks, and opportunities.
• Maintain a clear, visible, and up-to-date project timeline at all times.
• Ensure project owners are clear on their requirements and provide necessary support to ensure timely delivery. Proactively flag concerns or delays to mitigate risks.
• Assist the CEO in holding project owners accountable for their deliverables.
• Lead and facilitate all project management meetings to ensure progress and alignment.

Strategic Transformation Leadership:

• Develop and oversee the implementation of transformation programmes aimed at achieving the Target Operating Model.
• Identify and prioritize opportunities for innovation in service delivery, technology integration, and client engagement as part of the change project.
• Ensure transformation objectives are aligned with the Group’s strategic goals and long-term vision.

Change Management:

• Create and implement change management strategies to facilitate the adoption of new systems and processes within the organization.
• Engage with employees and stakeholders to promote a positive attitude towards change, ensuring a smooth transition.
• Provide training and support to teams to foster sustained adoption of new practices.

Stakeholder Collaboration and Communication:

• Collaborate with cross-functional teams including Finance, HR, IT, and Brands to successfully implement transformation initiatives.
• Act as a liaison between project teams and senior management, communicating project status, issues, and impacts.
• Conduct workshops and meetings to gather input and ensure alignment among stakeholders.

Performance Measurement and Reporting:

• Establish and monitor key performance indicators (KPIs) to evaluate the success of transformation initiatives.
• Prepare and present detailed reports on project performance, outcomes, and financial impacts to the C-Suite and Board.
• Utilize data analytics to assess the effectiveness of changes and recommend areas for further improvement.

Collaboration with Key Functions:

• Work with Finance and the CEO to ensure all changes are in line with the budget and provide a viable Return on Investment (ROI).
• Collaborate with the People Team to ensure all people-related changes are communicated and implemented in line with the organization’s culture.
• Partner with the Marketing team to ensure all changes are effectively communicated both internally and externally.
• Engage with Revenue Operations (Rev Ops) to ensure performance is tracked and enhanced during the transformation process.
• Ensure that all changes and decisions made within the business contribute to increased efficiency, effectiveness, and overall performance.

Qualifications:

• Proven experience in project management, particularly in leading strategic transformation initiatives.
• Strong understanding of change management principles and practices.
• Excellent communication and stakeholder management skills.
• Ability to influence and lead cross-functional teams without formal authority.
• Strong analytical skills with a focus on data-driven decision-making.
• Experience working with senior leadership and providing regular updates to C-Suite executives and Board members.
• A strategic thinker with the ability to align projects with broader business goals.
• Minimum 3 years experience within Transformation/Change Management

Reporting Line:

• Reports directly to the CEO and provides regular updates to the C-Suite and Board.