Senior Infrastructure & Network Manager (Tech/SaaS)

The Infrastructure & Network Manager oversees all aspects of corporate infrastructure and network operations. This critical role reports to the Head of Service Delivery & Infrastructure and focuses on developing the Infrastructure and Network team while ensuring the integrity, security, and efficiency of the network and infrastructure systems.

This position demands a strong leader experienced in building high-performing teams, fostering robust working relationships, and managing complex organisational structures.

Responsibilities

• Leadership and Management: Guide and support individuals and teams through coaching, feedback, goal setting, and performance management. Prioritise, assign and oversee departmental activities and projects to align with goals and objectives.
• Daily Operations: Ensure the department operates effectively and efficiently, delivering high-quality results.
• Stakeholder Collaboration: Develop strong working relationships with other departments, such as Legal, Enterprise Risk, and Business Process Assurance.
• Infrastructure and Network Oversight: Manage all aspects of the infrastructure and network, including leadership, development, and daily operations of the team.
• Global Coordination: Collaborate with North American counterparts to ensure seamless global support coverage.
• Security Integration: Work with the Information Security team to implement effective security monitoring and incident response mechanisms.
• Network Design: Design resilient, high-performance network infrastructures, including data centers, LAN/WAN/WLAN/SDWAN, Internet, load balancers, firewalls, and management platforms.
• System Management: Deploy and support complex virtual environments, including SAN, HPE technologies, Windows, Red Hat Server OS, Citrix, and SQL.
• Incident Management: Handle the installation, configuration, administration, upgrade, and maintenance of complex systems, audit and change management, and out-of-hours incident escalations.
• Performance Monitoring: Maximise performance by monitoring infrastructure, troubleshooting service interruptions, scheduling upgrades, and collaborating with third-party support and IT engineers.
• Data Services Support: Analyse requirements and provide proactive cost and capacity planning for network, storage, and compute resources.
• Project Leadership: Lead projects to support capacity growth, upgrades, new features, and integration.
• Toolset Experience: Maintain infrastructure and network devices, manage vendor relationships, and recommend changes via the change management process.
• Security Reporting: Create and manage security dashboards to demonstrate operational effectiveness.
• Financial Management: Forecast requirements, prepare budgets, schedule expenditures, analyse variances, and initiate corrective actions.
• Security Frameworks: Implement industry-standard information security control frameworks using templates, implementation plans, metrics, and tools.
• Incident Investigation: Lead investigations for security-related events and incidents.

Essential:

• Strong technical background in both hands-on and leadership roles within infrastructure and network capacities.
• Experience in solution design and implementation.
• Over 5 years of experience in global network infrastructure support, including configuration and maintenance of Palo Alto Firewalls, Cisco routers, switches, firewalls, wireless access points, LAN/WAN, and Internet technologies.
• Over 5 years of experience in global infrastructure support, including HPE Synergy and Alletra SAN storage, GreenLake, Citrix, and NetScaler.
• Proficiency with monitoring and administrative tools such as SolarWinds, Observium, Pager Duty, Data Dog, and Cisco ISE.
• Active network certifications such as CCNP or CCDP/CCNA, and preferably Microsoft certification in Core Infrastructure or Business Applications.
• Knowledge of Information Security frameworks and industry accreditations (ISO, NIST, PCI-DSS).
• MPLS WAN support experience.
• Excellent communication skills for interacting with and presenting to stakeholders.
• Ability to manage multiple priorities and adapt to changing business needs while meeting deadlines.
• Strong analytical skills and attention to detail.
• Proven ability to build and maintain cross-functional and external relationships.
• Demonstrated leadership skills to guide and develop teams.
• Project management skills with a history of successful project delivery.